Bno88 Privacy Policy — Our commitment to protecting your information

1 Introduction

Bno88 (bno88.net) is a trusted online gaming platform built for Bangladeshi players. We believe your privacy is a fundamental right — not just a legal obligation.

This Privacy Policy ("Policy") explains in detail how we collect, store, use, and protect your personal information when you use the bno88.net website and mobile app. By registering with or using bno88, you consent to this Privacy Policy.

Our Privacy Policy is reviewed regularly and updated in line with changes in applicable laws and technology. The date of the latest update is shown at the top of the page.

2 Data Collection

Bno88 collects your information in several ways. Below is a detailed breakdown of what is collected and how:

Directly Provided Information:

• At registration: full name, date of birth, email address, mobile number, residential address.
• For KYC verification: a copy of your National ID or passport, plus a selfie photo.
• Payment Information: Mobile Banking/Nagad/Rocket number (full card numbers are never stored).
• When you contact our support team: your messages and conversation history.

Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device ID.
• Usage data: login times, game history, transaction records, and time spent on the site.
• Location data: approximate location based on IP address only (not precise GPS).
• Cookie & Tracking Data: See the cookie policy section below for details.

3 Use of Data

Bno88 uses the data it collects for the following purposes:

• Account Management: Verifying registration, maintaining login security, and assisting with account recovery.
• Service Provision: Enabling gameplay, processing deposits and withdrawals, and issuing bonuses.
• Identity & Age Verification: Blocking access for users under 18 as required by law.
• Fraud Prevention: Detecting unusual activity and preventing multiple accounts and money laundering.
• Customer Support: Resolving your questions and complaints, and managing support tickets.
• Service Improvement: Analyzing usage patterns to improve the platform experience.
• Legal Obligations: Fulfilling lawful requests from government authorities and preparing regulatory reports.
• Contact: Sending important account updates, security alerts, and promotional offers (where consent has been given).

4 Cookie Policy

Bno88 uses cookies and similar tracking technologies to improve site functionality and personalize your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for the site to function properly. Includes login sessions, security tokens, and similar data. These cannot be disabled.
• Functional Cookies: Helps remember your preferences such as language and game settings.
• Analytics Cookie: Collects data anonymously to understand which parts of the site are used most.
• Security Cookie: Used to detect fraudulent activity and prevent session hijacking.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site features.

5 Data Sharing

Bno88 never sells your personal information. However, limited data may be shared with third parties in specific circumstances:

• Payment Processor: Only the information necessary to process transactions is shared with Mobile Banking, Nagad, Rocket, and banks.
• Game Software Provider: Only anonymized data required for gameplay is shared. No personally identifiable information is disclosed.
• KYC Verification Service: Regulated third-party providers are used for identity verification, all of whom are bound by strict confidentiality agreements.
• Law Enforcement Agencies: Data may be disclosed in compliance with a valid court order or government directive.
• Business Transfer: In the case of a company merger or acquisition, data may be transferred, but the new owner will be bound by the same privacy policy.

6 Data Retention

Bno88 does not retain your data longer than necessary. Our general policy is:

• Account Information: For the duration of the active account and up to 5 years after closure (due to legal obligations).
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after verification, or longer as required by applicable law.
• Support Conversations: Deleted 3 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

After the applicable retention period, your data is permanently deleted or anonymized in a way that makes identification no longer possible.

7 Your Rights

As a bno88 member, you have the following rights regarding your personal information:

• Right to Know: If you want to know what data we hold about you, we will provide a full report within 30 days.
• Right to Correction: You may request corrections to any inaccurate information. We will make the necessary updates as quickly as possible.
• Right to Deletion: You may request deletion of your data under certain circumstances. We will comply unless a legal obligation requires us to retain it.
• Right to Restrict Processing: You may object to certain types of processing.
• Right to Data Portability: You may request your data in a common format such as CSV.
• Withdrawal of Consent: You may withdraw consent given for optional processing at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Complex requests may require additional time.

8 Security Measures

Bno88 applies industry-standard security measures to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation.
• Two-Factor Authentication (2FA): Additional verification is available for logins and withdrawals.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by third-party specialists.
• Access Control: Only trained and authorized personnel can access your data, strictly on a need-to-know basis.
• Data Backup: Encrypted backups are stored regularly across multiple locations.

9 Children's Privacy

Bno88 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

Age verification is mandatory during our registration process. If we become aware that a user under 18 has created an account for any reason, that account will be closed immediately and all collected data will be deleted.

If a parent or guardian believes their child has accidentally created an account, please contact our support team. We will act promptly.

10 Policy Updates

Bno88 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• Minor Changes: The last updated date at the top of this page will be revised.
• Important Changes: You will be notified 30 days in advance via email or a clear notice on the site.
• Changes Due to Legal Requirements: May take effect immediately, but you will be notified as soon as possible.

Continued use of the site after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: [email protected]
• Support: FAQ Page General questions can be answered from here.
• Response Time: We typically respond within 24–48 hours.

We take your privacy concerns seriously and do our best to resolve them as quickly as possible.